Support

Jacobsen strives to support our customers every day by providing the best customer service possible.  We know it is important that you have access to the information, parts and manuals you need, when you need them.

Safety

Jacobsen provides access to thousands of Material Safety Data Sheets through our MSDS Vault where you can find data sheets on oils, greases, hydraulic fluids and other materials to safely operate and maintain your equipment.

Manuals

We offer free downloads of Owner’s, Parts, Service and Technical manuals right here on www.jacobsen.com. If you prefer a professionally printed and bound copy or a manual on disc, visit www.jacobsenmanuals.com to order.

Training Support

Jacobsen has developed a comprehensive curriculum to train dealers and end users on proper maintenance and operation of our equipment. Through Jacobsen University, we offer small class sizes with experienced trainers to help you keep your equipment running efficiently.

Parts Support

Parts availability is crucial to keeping your fleet up and running.  We have an extensive distribution center stocking over 37,000 parts – including 1,000 “Never Out” parts. Order parts through your local Jacobsen dealer and we can ship parts directly to your location for fast delivery.

After Sales Support

We stand behind the equipment we sell with a comprehensive two-year warranty and committed parts support for at least 10 years after we stop manufacturing a product.  Along with our authorized Jacobsen dealer network, our Customer Service and Technical Support teams are on hand to help solve any issues you may encounter during the life of your Jacobsen equipment.

Contact your authorized dealer for support or contact Jacobsen for more information.

Jacobsen Specialty Tools

Also available from Jacobsen, are specialty tools provided by K-Line Industries.  These tools will help you easily and efficiently service and repair your Jacobsen equipment.