Jacobsen

Customer Care

At Jacobsen, everything we do, we do with our customers in mind - and we start by listening.  We listen to you for ideas so that our equipment outperforms our competition.  We listen for opportunities to make our service more responsive to your needs.  We listen to you for questions that shape the technical training programs we develop.  From product innovation and world-class manufacturing to dealers who make your success their guiding principle, we begin each project with the question, "What do our customers want?"  That's the Jacobsen Customer Care Promise and it's a promise we strive to keep every single day.

You told us that parts availability is essential to maintaining your equipment.  Our Distribution facility stocks over 37,000 parts - including 1,000 "Never Out" parts.  At times, our customers request a part that has been discontinued by the factory.  So we developed a system that allows our dealers to check availability across the entire dealer network.  This new tool provides our customers with a "second chance" to locate factory discontinued items, which might still be in stock, outside of their local dealer's area.  In addition to our extensive, nationwide Dealer Network providing superior sales and service, we developed www.shopjacobsen.com to give you direct access to Jacobsen Genuine Parts for your fleet.

You told us that environment stewardship was critical to you.  We take great pride in our business and are pleased to be the only turf equipment manufacturer awarded ISO 14001 Certification for environmental management.  We developed the Eclipse 322; a mower that uses the latest hybrid technology and has no hydraulic systems.  The Eclipse saves up to 630 gallons of fuel annually, produces 26 fewer gallons of waste oil and reduces labor costs by up to 15 hours each year.  To see what you can save, use our Eclipse 322 Calculator to compare your current mower with an Eclipse.  We know the environment is the cornerstone of your business and ours so we do everything we can to protect it at our facilities and in the field.

Knowledge and training are vital to accomplishing your goals.  We placed all of our manuals and safety information online for ease of access.  We also created the Jacobsen University to provide in-depth and on-going training so you can keep your turf equipment performing at the highest level.  Contact your local dealer to schedule product demonstrations, purchase equipment, ask technical questions or order parts.  Printed and bound copies of Jacobsen Manuals can be purchased at www.jacobsenmanuals.com.